Refund policy

📦 Returns & Exchanges Policy

Thank you for shopping with us! Please review our policy below regarding returns, exchanges, and sizing:

❗ Made-to-Order Items

All of our products are made to order, which means they are created specifically for you once your purchase is made. Because of this, we do not accept returns or exchanges unless there is a defect or error with the item.

 

📏 Sizing Responsibility

We encourage all customers to carefully review our size chart before placing an order. Since each item is printed on demand and we do not hold inventory, we cannot offer refunds or exchanges for incorrect sizing.

To assist you, detailed sizing charts are included on every product page.

 

✅Refund Eligibility

Refunds are only issued if:

A replacement cannot be provided, or

The same defect occurs again after a replacement

If you choose to decline a replacement, a refund cannot be guaranteed, as this means the seller has fulfilled their legal duty under the UK Consumer Rights Act 2015 by offering to repair or replace the item.

Partial refunds or store credit may be offered at our discretion as a goodwill gesture.

 

✅ Order Issues or Defects

If your item arrives damaged, misprinted, or with an issue caused by our printing partner, please contact us within 7 days of delivery with clear photos of the issue. We will work with you to provide a replacement at no cost.

If you accidentally order the wrong size, we’re happy to offer a discounted reorder for the correct size as a one-time courtesy. Just reach out to us via luvaire1@gmail.com.

 

✅Shipping Fees

Shipping costs are non-refundable once an order has been fulfilled and shipped. Replacement orders are shipped free of charge.

 

📌 Final Sale Notice

This policy aligns with the UK Consumer Rights Act (2015) and EU Consumer Contracts Regulations (2013), while reflecting the operational structure of print-on-demand fulfillment through Printify.

By completing your purchase, you acknowledge and agree to these policies. This helps us keep quality high and waste low .

We are not responsible for stolen packages or false non-receipt claims if delivery is confirmed by tracking.thank you for understanding!